Gate 01
Network gate
Before: Restricted access
Verified identity, organisation, role, licences, sanctions screening, and approval history.
Business process map
Five connected phases. No invisible handoffs.
The map separates what is operational today from partial capabilities and the remaining TRL 8 build-out. Planned stages are part of the target workflow, not claims of completed functionality.
Operational nowPartially operationalTRL 8 build-out
- 01–02
Qualify and plan
PHASE 01Authorised participants and a controlled sourcing need
- 03–05
Source and assure
PHASE 02Evidence-backed shortlist, RFQ, and approval decision
- 06–08
Commit and fulfill
PHASE 03Contracted, funded, supplier-confirmed, lot-released order
- 09–10
Move and receive
PHASE 04Cleared delivery and accepted or governed receipt
- 11–12
Close and improve
PHASE 05Reconciled record, oversight, and measurable learning
Cross-functional swimlanes
Every stage has an owner and a controlled handoff.
Accountability remains explicit even when a carrier, broker, payment provider, data source, or other external party performs part of the work.
Accountable lane
Qualify and plan
Source and assure
Commit and fulfill
Move and receive
Close and improve
Buyer organisation
Qualify and planAuthorise need
Source and assureSelect and submit
Commit and fulfillApprove terms and funds
Move and receiveReceive and inspect
Close and improveReport outcomes
Supplier
Qualify and planQualify organisation
Source and assurePublish verified offer
Commit and fulfillConfirm and fulfill
Move and receiveRelease lot evidence
Close and improveResolve exceptions
Haven operations
Qualify and planOrchestrate access
Source and assureStructure sourcing
Commit and fulfillCoordinate award
Move and receiveControl handoffs
Close and improveClose the record
Compliance and quality
Qualify and planDefine controls
Source and assureReview evidence
Commit and fulfillApprove transaction
Move and receiveRelease shipment
Close and improveMonitor safety and CAPA
Finance and logistics
Qualify and planApprove budget
Source and assureValidate economics
Commit and fulfillControl payment
Move and receiveMove and clear
Close and improveReconcile and settle
Data, security, and audit
Qualify and planVerify identity
Source and assureTrack provenance
Commit and fulfillLog decisions
Move and receiveMonitor events
Close and improveRetain and report
Stage detail
The full operating process, including the work still ahead.
- 01Operational now
Qualify
Buyer and supplier qualification
Establish who may participate, under which legal entity, role, jurisdiction, and quality scope.
- Accountable owner
- Haven operations
- Collaborators
- Buyer · Supplier · Compliance
Core work
- Identity and organisation review
- Role and jurisdiction screening
- Supplier GMP and licence review
- Access approval and account provisioning
Entry
A buyer requests access or a supplier registers.
Controlled output
Verified participant record with an auditable approval decision.
Release gate
Only approved organisations and verified users enter restricted workspaces.
Finished TRL 8 capability
Automated sanctions, beneficial-ownership, licence, renewal, and periodic re-verification controls.
- 02Partially operational
Plan
Demand planning and requirement definition
Translate a clinical or operational need into an authorised, measurable sourcing requirement.
- Accountable owner
- Buyer organisation
- Collaborators
- Clinical stakeholder · Finance · Haven
Core work
- Define intended use and specifications
- Confirm quantity, destination, and urgency
- Assign budget and internal owner
- Record alternatives and constraints
Entry
A verified buyer identifies a product, shortage, or replenishment requirement.
Controlled output
Approved sourcing brief with budget, timing, and decision criteria.
Release gate
The request has an accountable owner, authorised scope, and complete minimum data.
Finished TRL 8 capability
ERP demand signals, approval policies, budget controls, shortage alerts, and reusable sourcing templates.
- 03Operational now
Source
Market discovery and evidence comparison
Find eligible products and suppliers while keeping regulatory, provenance, and commercial evidence together.
- Accountable owner
- Buyer sourcing
- Collaborators
- Haven data · Supplier · Compliance
Core work
- Search and filter the marketplace
- Review regulatory and clinical context
- Compare supplier risk and availability
- Model indicative landed cost
Entry
A sourcing brief is ready for market discovery.
Controlled output
A defensible shortlist of products and supplier listings.
Release gate
Every shortlisted option has traceable source, freshness, and verification status.
Finished TRL 8 capability
Validated supplier feeds, live regulatory refresh, comparison scoring, and configurable sourcing policies.
- 04Operational now
Source
RFQ assembly and landed-cost baseline
Turn the shortlist into a controlled, multi-item request with immutable commercial and compliance snapshots.
- Accountable owner
- Buyer sourcing
- Collaborators
- Haven operations · Finance
Core work
- Set quantities and delivery requirements
- Capture buyer/import identifiers
- Snapshot pricing and supplier evidence
- Generate indicative freight and landed cost
Entry
The buyer selects one or more eligible listings.
Controlled output
Submitted RFQ dossier and assigned review task.
Release gate
Required fields, listing integrity, and buyer authority checks pass before submission.
Finished TRL 8 capability
Versioned RFQs, competitive quote rounds, policy-based approvals, and ERP purchase-request synchronisation.
- 05Operational now
Assure
Compliance, quality, and commercial review
Test the proposed transaction against product, supplier, buyer, import, quality, and economic requirements.
- Accountable owner
- Haven compliance
- Collaborators
- Buyer · Supplier · Legal · Finance
Core work
- Validate regulatory pathway and licences
- Review supplier quality evidence
- Resolve missing information
- Record review rationale and conflicts
Entry
A complete RFQ dossier is submitted.
Controlled output
Approved, rejected, or information-required decision with evidence and audit history.
Release gate
No approval until mandatory evidence and independent review requirements are satisfied.
Finished TRL 8 capability
Rules engine, four-eyes approval, jurisdiction packs, SLA timers, and controlled exception/waiver workflow.
- 06Partially operational
Commit
Award, contracting, and deposit
Convert an approved sourcing decision into signed obligations and a controlled payment commitment.
- Accountable owner
- Haven commercial operations
- Collaborators
- Buyer · Supplier · Legal · Finance
Core work
- Confirm award and commercial terms
- Generate and sign required agreements
- Approve deposit amount
- Record payment through an idempotent provider event
Entry
Compliance and commercial approval gates are clear.
Controlled output
Funded, contracted order released to the selected supplier or suppliers.
Release gate
Signed required contracts and verified payment precede fulfillment release.
Finished TRL 8 capability
E-signature, purchase orders, escrow or milestone payments, tax handling, reconciliation, refunds, and supplier payouts.
- 07Partially operational
Fulfill
Supplier confirmation and fulfillment
Confirm capacity, allocate inventory, manufacture or pick the order, and keep readiness evidence current.
- Accountable owner
- Supplier
- Collaborators
- Haven operations · Buyer
Core work
- Accept or decline the award
- Confirm quantity and production window
- Allocate lot or batch
- Report exceptions and revised readiness
Entry
Contracts and the required financial commitment are recorded.
Controlled output
Supplier-confirmed order with batch identity and a committed ready date.
Release gate
Only verified suppliers with active evidence may confirm fulfillment.
Finished TRL 8 capability
Per-supplier fulfillment workspaces, capacity commitments, batch genealogy, SLA alerts, substitutions, and split awards.
- 08Partially operational
Fulfill
Pre-shipment quality and release
Prove that the actual lot, packaging, labels, documents, and transport plan satisfy the approved transaction.
- Accountable owner
- Quality and compliance
- Collaborators
- Supplier · Haven logistics · Buyer
Core work
- Review batch COA or conformance
- Validate labels, shelf life, and sterile evidence
- Approve packing and temperature controls
- Assemble export and import document set
Entry
The supplier identifies the shipment lot or batch.
Controlled output
Released shipment with a complete, version-locked pre-shipment dossier.
Release gate
Shipment remains blocked until all mandatory lot and lane evidence is approved.
Finished TRL 8 capability
Lot-specific document upload, digital signatures, expiry rules, release certificates, and deviation/CAPA workflows.
- 09TRL 8 build-out
Move
Logistics, export, and customs execution
Book, monitor, and clear the approved shipment while preserving chain of custody and condition evidence.
- Accountable owner
- Logistics partner
- Collaborators
- Supplier · Haven · Customs broker · Buyer
Core work
- Book carrier and insurance
- File export and import documents
- Track custody and environmental telemetry
- Manage customs holds, delays, and excursions
Entry
Quality release and shipping authorisation are recorded.
Controlled output
Cleared shipment delivered to the authorised receiving location.
Release gate
The booked lane, consignee, insurance, and customs file match the approved dossier.
Finished TRL 8 capability
Carrier, broker, and IoT integrations; ETA events; cold-chain telemetry; exception playbooks; and immutable custody history.
- 10TRL 8 build-out
Receive
Receipt, inspection, and discrepancy resolution
Confirm what arrived, its condition, and whether quantity, identity, and documentation match the order.
- Accountable owner
- Buyer receiving
- Collaborators
- Quality · Haven · Supplier · Finance
Core work
- Record proof of delivery
- Inspect quantity, packaging, and condition
- Quarantine exceptions
- Resolve shortages, damage, or temperature excursions
Entry
The carrier records delivery at the authorised facility.
Controlled output
Accepted receipt or a governed discrepancy case with resolution ownership.
Release gate
Financial and dossier closeout wait for accepted receipt or an approved exception resolution.
Finished TRL 8 capability
Mobile receiving, barcode/UDI capture, photo evidence, quarantine, claims, returns, credits, and ERP goods-receipt integration.
- 11Partially operational
Close
Financial, dossier, and record closeout
Reconcile the transaction, release final controlled records, and apply the retention schedule.
- Accountable owner
- Haven finance and records
- Collaborators
- Buyer · Supplier · Compliance
Core work
- Reconcile final charges and payments
- Release receipt, contracts, and dossier
- Settle supplier obligations
- Lock retention and access policy
Entry
Receipt is accepted and all material exceptions are resolved.
Controlled output
Completed order with a complete audit-ready record package.
Release gate
No closeout while money, documents, delivery, or exceptions remain unreconciled.
Finished TRL 8 capability
Three-way match, credit/refund workflow, supplier settlement, immutable retention, and finance-system export.
- 12Partially operational
Improve
Post-market oversight and continuous improvement
Use operational evidence to manage safety, supplier performance, incidents, data quality, and future sourcing decisions.
- Accountable owner
- Haven governance
- Collaborators
- Buyer · Supplier · Quality · Security · Data operations
Core work
- Monitor recalls and safety signals
- Score supplier and lane performance
- Manage complaints, CAPA, and incidents
- Review controls, data freshness, and audit trends
Entry
An order closes or a safety, quality, privacy, or security signal is raised.
Controlled output
Corrective actions, updated risk scores, and improved sourcing policy.
Release gate
Material signals remain owned and time-bound until independently verified closed.
Finished TRL 8 capability
Recall matching, complaint and CAPA modules, supplier scorecards, continuous control monitoring, and regulator-ready reporting.
Control architecture
Four gates prevent operational convenience from outrunning evidence.
Gate 02
Transaction gate
Before: Award and deposit
Product pathway, supplier quality, buyer authority, landed economics, independent review, and signed terms.
Gate 03
Shipment gate
Before: Carrier handoff
Lot release, labels, shelf life, packing, insurance, export/import documents, and approved lane.
Gate 04
Closeout gate
Before: Final record closure
Accepted receipt, resolved deviations, reconciled money, complete dossier, retention policy, and owner sign-off.
Finished-state definition
What TRL 8 means for Haven.
TRL 8 is not a visual milestone. It means the complete system is qualified in its intended environment, with evidence that product, people, controls, integrations, and recovery procedures work together repeatedly.
01
Product and workflow
Every material handoff is executable in the website, role-scoped, state-controlled, time-bound, and recoverable after failure.
Release evidence: Browser-level buyer, supplier, reviewer, finance, logistics, receiving, and closeout tests pass against staging.
02
Regulatory and quality
Jurisdiction-specific controls, source freshness, lot evidence, deviations, complaints, and CAPA are governed records rather than free text.
Release evidence: Legal and quality approval, independent process validation, supplier audits, and sampled dossier traceability.
03
Security and privacy
Phishing-resistant privileged authentication, least privilege, tenant isolation, encryption, retention, incident response, and tested recovery.
Release evidence: Independent assessment, penetration test, restore exercise, access review, audit review, and closed high-severity findings.
04
Operations and resilience
Monitored service levels, owned queues, escalation rules, reconciliation, support, business continuity, and provider failure playbooks.
Release evidence: Production-like load test, alert drills, RPO/RTO proof, webhook replay, payment reconciliation, and 90 days of controlled beta operations.
05
Data and integrations
Source contracts, lineage, validation, freshness, confidence, change history, and safe interfaces to ERP, carriers, brokers, and payment systems.
Release evidence: Data-quality SLOs, connector monitoring, integration contract tests, lineage sampling, and documented manual fallback.
Ready to work through the process?
Qualified participants receive a role-specific workflow inside the restricted portal.